1. Scope
This policy explains how Vietfora Vietnam L.L.C. ("we") collects, uses, stores and protects your personal data when you use theviettravel.com (The Viet Travel) and related services.
2. Data we collect
Account data: when you sign in with Google or LINE, the name, email (LINE only with your consent), profile picture and account identifier provided by that service, used to create your account and link your orders and support chats (including chats with our LINE Official Account) to you.
Application data: name, sex, date and place of birth, nationality, passport number, issue and expiry dates, passport data page image, portrait photo, intended entry and exit dates and border gates, contact email, and your emergency contact's name, address, phone and relationship.
Payment data: payments are processed by third-party providers such as Stripe. We do not store full card numbers.
Technical data: IP address, browser type, pages visited and timestamps, and support chat transcripts.
3. Purposes
Submitting your visa application to the official Vietnam e-visa system on your behalf and tracking its status.
Keeping your passport details and emergency contact so you can reuse them for your next application without filling them in again.
Contacting you, providing support and sending status and issuance notifications.
Processing payments, issuing receipts and handling refunds and disputes.
Complying with legal obligations and preventing fraud and abuse.
4. Who we share data with
Google and LINE, which provide sign-in to verify your identity. We never receive your password.
The official e-visa system of the Vietnam Immigration Department, as required to complete your application.
Payment providers such as Stripe, to process payments.
Support and messaging platforms (Chatwoot, LINE, email providers), to communicate with you.
Cloud hosting and storage providers, to store and process data.
We do not sell or rent your personal data beyond these purposes and legal requirements.
5. Retention
Passport images, portrait photos, passport details and your emergency contact: kept until six months before your passport expires so you can reuse them next time, then deleted automatically. If no passport expiry date was provided, they are deleted one year after the application. Photos for orders still being submitted or reviewed are kept until the order is closed. Passport images uploaded without completing an application are deleted after 30 days. You can delete them yourself at any time with “Delete my passport details” in your account.
Order and payment records: kept for 7 years for tax and accounting purposes.
Support transcripts: kept for 2 years.
6. Security
All data is transmitted over TLS and stored in encrypted cloud environments. Access is limited to authorised staff on a need-to-know basis.
7. Your rights
You may request access to, correction or deletion of your personal data, or withdraw consent, at any time by emailing info@vietfora.com. We respond within 30 days. Data already submitted to the Government of Vietnam is retained and processed under Vietnamese law.
8. Cookies
We use only essential cookies to keep you signed in, remember your language and maintain your support chat session. We do not use third-party advertising cookies. Signing out clears your session and the chat history stored in this browser.
9. Contact
Vietfora Vietnam L.L.C., 30 N Gould St Ste N, Sheridan, WY 82801, United States. Email: info@vietfora.com.