1. Nature of the service
Vietfora Vietnam L.L.C. ("The Viet Travel", "we") prepares, checks and submits Vietnam e-visa applications on your behalf. We are an independent third party, not a government agency, with no affiliation or authorisation from the Vietnam Immigration Department.
You may apply on the official Vietnam e-visa website yourself and pay only the government fee. By using our service you confirm that you understand and accept this.
2. Fees
The price shown includes two parts: the Vietnam government fee (collected by the Government of Vietnam and passed through at cost) and The Viet Travel's service fee. Except with rejection protection, the government fee is not refundable.
The government fee depends on nationality and visa type and may change with Vietnamese policy. The amount shown at checkout applies.
3. What we do not provide
Rush applications are submitted by our partner in Vietnam within its working hours. Issue dates and times shown on this site are estimates; approval is still decided by the Vietnam Immigration Department.
We do not guarantee approval. Approval and processing time are decided solely by the Vietnam Immigration Department.
We do not provide visa-on-arrival approval letters, invitation letters, sponsorship or airport fast-track services.
4. Your responsibilities
You must provide true, accurate and complete information and a valid passport. Rejections, delays or denied entry caused by inaccurate information or passport issues are your responsibility.
An issued e-visa does not guarantee entry. Admission is decided by Vietnamese border officers.
5. Refund policy
Government fee: normally not refundable. It is paid to the Government of Vietnam at submission and cannot be recovered regardless of the outcome; only for orders with rejection protection do we cover and refund it if the e-visa is not issued (see below).
Cancellation before submission: everything except the government fee is refunded in full.
Rejection after submission caused by The Viet Travel's error (for example a mistake we made in the form): everything except the government fee is refunded in full, or we re-apply once for free, at your choice.
Rejection after submission caused by inaccurate, false or incomplete applicant information: nothing is refunded, because the preparation, checking and submission work has been completed.
Rejection protection add-on (US$10): if, after submission, the Government of Vietnam does not issue the e-visa, and this is not because the applicant provided false, incorrect or incomplete information or is not eligible, we refund what you paid for the order, including the government fee. The US$10 add-on itself is not refunded. If more documents are requested, please provide them when our support team asks; this protection does not apply if the e-visa cannot be issued because requested documents were not provided.
You must accept this refund policy before paying. Refunds go back to the original payment method and typically take 5 to 10 working days depending on the payment provider.
6. Disputes
If you have a question about a charge or our service, please contact us first at info@vietfora.com or LINE @878cnbor. We reply within 2 working days. Most issues are resolved directly, and we encourage you to contact us before raising a dispute with your card issuer.
7. Limitation of liability
To the maximum extent permitted by law, The Viet Travel's liability to you is limited to the amount paid for the order concerned, less the government fee. We are not liable for flights, accommodation or other indirect losses arising from a visa rejection, delay or denied entry.
8. Governing law
These terms are governed by the laws of the State of Wyoming, United States. Nothing in these terms affects non-waivable rights you may have under the consumer protection laws of your place of residence.
9. Contact
Vietfora Vietnam L.L.C., 30 N Gould St Ste N, Sheridan, WY 82801, United States. Email: info@vietfora.com. LINE: @878cnbor.